Which two questions are used during high level outcome selling? (Choose two.) 

A. What are the technical restrictions of business? 

B. How is progress vs. outcomes measured? 

C. How does talent architecture influence the definition of business outcomes? 

D. How are the goals of top executives achieved? 

E. What capabilities are needed to achieve the outcomes? 

Answer: B, E 

 

When selling business outcomes, which two options are key points/ factors related to what the customer 

wants to achieve must be considered? (Choose two.) 

A. What the business priorities and strategies are. 

B. What the Critical Set of Factors and Key Performance Indicators are. 

C. What the mindset of customers is. 

D. What the business priorities and goals are. 

E. What the Critical Success Factors and Key Performance Indicators are. 

Answer: D, E 

 

When selling business outcomes, which two key points/ factors related to understanding actual 

achievement of goals must be considered? (Choose two.) 

A. specific timeframe and periods 

B. communicational procedures 

C. metrics and calculation procedures 

D. project management milestones 

Answer: A, C 

 

According to Cisco and related to customers, which is the one and only outstanding reason and 

justification for business outcome-based sales approach? 

A. Executives are interested in satisfying customers' needs and requirements. 

B. Managers and supervisors are committed to close the quality of service gap. 

C. Stakeholders are interested in being considered when developing and assessing business outcomes. 

D. Customers are interested in solutions and services that result in measurable outcomes. 

Answer: D 

 

When shifting to business outcomes, which two of these relevant considerations and premises must be 

taken into account? (Choose two.) 

A. Customers want to benefit from new, more flexible consumption models. 

B. Technology is acquiring more importance. 

C. Businesses prefer time-to-market acceleration regardless the costs of their IT solutions. 

D. Business transformation dictates that CEOs and their teams become key partners. 

E. Customers want solutions that address specific outcomes. 

Answer: A, E